Frequently Asked Questions
Find answers to common questions about our products and services
Questions? We've Got Answers
From sizing to shipping, designs to delivery—we've answered the most common questions right here. Can't find what you're looking for? We're just a message away.
Frequently Asked Questions
💳 Ordering & Payment
We accept credit/debit cards (Visa, Mastercard, Amex, RuPay), UPI (Google Pay, PhonePe, Paytm), net banking, and digital wallets. All payments are 100% secure with 256-bit SSL encryption.
No, we currently do not offer Cash on Delivery. We accept online payments only to ensure faster processing and delivery.
🚚 Shipping & Delivery
Delivery takes 5-8 business days from the date you place your order. This includes both processing (printing and quality check) and shipping time.
Yes! We offer FREE shipping on all orders across India with no minimum order value required.
Currently, we only ship within India. International shipping coming soon!
Our delivery partner will attempt delivery up to 3 times. If unsuccessful, the order will be returned to us. Please ensure someone is available to receive the package.
Yes! Once your order ships, you'll receive a tracking number via SMS and email. You can also track your order anytime by logging into your account and viewing your order details.
👕 Product & Design
Yes! Every design is created in-house by our team. You won't find these anywhere else.
We use 100% premium cotton fabric that's soft, breathable, and comfortable for all-day wear.
Absolutely! We use eco-friendly, non-toxic, water-based inks that are completely safe for children's sensitive skin.
Our high-quality printing process ensures that prints remain vibrant and intact. Following our care instructions (wash inside out in cold water, air dry) will keep your tee looking fresh for a long time.
📏 Sizing
Please refer to our detailed Size Guide page. We recommend measuring a garment your child currently wears and comparing it with our size chart. When in doubt, size up for longer wear.
Minimal shrinkage (3-5%) is normal for cotton. We account for this in our sizing. Follow care instructions for best results.
If the size doesn't fit and the product is unused with tags attached, you can return it within 14 days of delivery. Please refer to our Returns & Exchange policy for more details.
↩️ Returns & Refunds
We accept returns within 14 days of delivery for defective, damaged, or wrong items. The product must be unworn, unwashed, and with tags attached.
Contact us at admin@yourgiggles.shop within 14 days of delivery with your order number and reason for return. We'll arrange a free reverse pickup and guide you through the process.
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
We do not offer direct exchanges. If you need a different size, please return the original item and place a new order once your refund is processed.
🧺 Care & Maintenance
For best results:
- Machine wash cold with similar colors
- Turn inside out before washing
- Use mild detergent
- Avoid bleach
- Tumble dry low or air dry
- Iron inside out if needed
Yes, but we recommend low heat or air drying to maintain print quality and fabric softness.
🤔 Still Have Questions?
Can't find what you're looking for? We're here to help!
- 📧 Email: admin@yourgiggles.shop
- 💬 WhatsApp: +91 8106912828 (Available during business hours)
- ⏰ Support Hours: Mon-Sat, 9AM-6PM IST
We typically respond within 4 hours during business hours.